Privacy Policy

Personal Information

Community Partners Health Plans is highly committed to maintaining the privacy of users of our website. Generally, Community Partners Health Plans will not collect personal information about you unless you provide us that information voluntarily. Community Partners Health Plans will not share this personal information with third parties unless required to do so by legal, judicial or governmental proceedings, or unless we do so in accordance with any authorization you have given us.


If you send us e-mail, we will share that e-mail with the customer service representative, employee or agent who is best suited to respond to your inquiry. Once we have done our best to respond to your communication, we will either discard it, or, in certain instances, archive it.

The advantages of using e-mail communications are numerous. However, please note the following risks:

  • Senders can easily misaddress e-mail.
  • E-mail is easier to falsify than handwritten or signed documents.
  • E-mail can be intercepted, altered, forwarded, or used without authorization or detection.
  • An e-mail sender may assume but does not necessarily know that his/her message was delivered.
  • E-mail may be vulnerable to computer hackers who could then transmit the information for illegitimate purposes.
  • Backup copies of e-mail may exist even after the sender or the recipient has deleted his or her copy.
  • Employers and online services have a right to archive and inspect e-mails transmitted through their systems.
  • E-mail can be used to introduce viruses into computer systems.
  • E-mail can be used as evidence in court.

Please note that all the e-mail functions on our site do not provide for completely secure and private communications. As your e-mail communication is not encrypted, it may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. If you wish to keep your information private, do not e-mail Community Partners Health Plans. Instead, contact us via the telephone numbers listed on our website or the number on the back of your health benefit card.

Links to Other Sites

The Community Partners Health Plans website provides links to other sites, not owned or controlled by Community Partners Health Plans. These links are provided solely for your convenience and you can access them at your own risk. We cannot, however, be responsible for the content or privacy practices used by other site owners or how they treat their user information.

Community Partners Health Plans reserves the right to modify this Statement from time to time. Notice of a change in this Statement will be posted on our website and any such amended Statement shall be effective immediately upon posting of the notice. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.


In no event will Community Partners Health Plans including all related partnerships or corporations, or the partners or employees thereof (collectively Community Partners Health Plans) be liable to you or anyone else for professional services rendered by and service provider designated within the Site nor shall Community Partners Health Plans be liable for any decision made or action taken by you or any third-party in reliance on information in this Site or for any consequential, special or similar relating thereto.

Unless expressly provided herein, the Services are licensed to you for your online viewing only.

Copying or reproduction of text or graphic materials by any means is not permitted without the expressed written consent of Community Partners Health Plans.

Contact Us

If you have any questions regarding this information please contact:

Community Partners Health Plans Customer Service

Monday – Friday, 8:00 am – 5:00 pm CST 217-355-0055